Refund Policy
Here’s a complete and professional Refund Policy page written specifically for your website Public Mitra (publicmitra.app) — assuming your platform may offer paid digital profile or premium listing services in the future.
It is written clearly, legally safe, and easy for users to understand:
Refund Policy
Effective Date: October 26, 2025
Website: publicmitra.app
Operated By: Mitra Group
At Public Mitra, we value our users and aim to provide a transparent and satisfactory experience.
This Refund Policy explains the conditions under which payments or subscription fees may be refunded.
By using our website and purchasing any paid service, you agree to the terms mentioned below.
1. Free and Paid Services
Public Mitra offers both free and paid features.
Free features are accessible to all users without charge, while paid features or premium listings may require a one-time payment or subscription.
2. Eligibility for Refund
Refunds may be issued only under the following circumstances:
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You were charged more than once for the same service due to a technical error.
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You made a duplicate payment by mistake.
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The service you paid for was not activated or delivered due to a verified technical issue on our side.
Refund requests that do not fall under these conditions will generally not be eligible for a refund.
3. Non-Refundable Cases
Refunds will not be provided in the following cases:
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Change of mind after successful service activation.
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Incorrect information entered during registration or payment.
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Violation of our Terms & Conditions or misuse of the platform.
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Delay or interruption caused by your internet connection, device issues, or third-party services.
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If services were successfully provided or used.
4. How to Request a Refund
To request a refund, please contact our support team within 7 days of the payment date with the following details:
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Full Name
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Registered Email Address
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Transaction ID or Payment Receipt
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Reason for the refund request
You can contact us at care@publicmitra.app.
Our team will review your request and respond within 5–7 business days.
5. Refund Method
If your refund request is approved, the amount will be processed through the same payment method used for the transaction.
Please allow 7–10 business days for the amount to reflect in your account, depending on your bank or payment provider.
6. Changes to This Policy
Mitra Group reserves the right to modify or update this Refund Policy at any time.
Any changes will be posted on this page with an updated Effective Date.
We encourage you to review this policy periodically to stay informed.